Shipping & Returns

We ship our products worldwide from our warehouse.
Delivery Time:

• Delivery within 7-14 business days.

Customs and Duties:

• Customers are responsible for any customs duties and taxes.

Order Processing Time:

• Orders are processed within 1-2 business days.

• Orders placed on weekends or holidays will be processed the next business day.

Shipping Confirmation and Tracking:

• You will receive a shipping confirmation email with tracking information once your order has shipped.

• Track your order using the provided tracking number.
  
  Return Eligibility:

• Items must be returned within 30 days of receipt.

• Items must be unused, in original condition, and in the original packaging.

• Proof of purchase is required for all returns.
  
  Non-Returnable Items:

• Final sale items.

• Gift cards.

• Items marked as non-returnable on the product page.

Return Process:

• Contact our customer service at [hello@fantasy-charm.com] to initiate a return.

• Provide your order number and reason for return.

Return Shipping:

• Customers are responsible for return shipping costs.

• Use a trackable shipping method to return items to ensure they arrive safely.
  Refund Policy:

• Refunds will be processed within 7-10 business days of receiving the returned item.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable.
  

Damaged or Defective Items:

• If you receive a damaged or defective item, contact us immediately at hello@fantasy-charm.com .

• Provide your order number and a photo of the damaged or defective item.

• We will provide a prepaid shipping label for returns of damaged or defective items.
  
  Customer Support:

• For any questions or concerns regarding shipping and returns, contact our customer support team at hello@fantasy-charm.com